At Indo-Continental Academic Publishers, we strive to provide our customers with a smooth and satisfactory shopping experience. If you wish to cancel an order, we are happy to assist you in accordance with the following terms:
1. Order Cancellation Before Shipment
You may cancel an order at any time before it is processed or shipped. Once you place an order, we begin processing it immediately to ensure timely delivery. If your order has not been shipped yet, you can request a cancellation.
To request a cancellation, please contact us at [Customer Service Email] or [Phone Number] as soon as possible with your order number and cancellation request.
If the cancellation is confirmed before shipment, we will issue a full refund to the original payment method.
2. Cancellation After Shipment
Once an order has been shipped, it cannot be canceled. In such cases, you may return the product once it has been delivered, in accordance with our Return & Refund Policy.
Please note that shipping charges are non-refundable for items that have already been dispatched.
3. Digital Products or Services
If your order consists of digital products (eBooks, online subscriptions, etc.), cancellations are generally not accepted once the product has been delivered or accessed.
If there are any issues with the digital product (such as defects or incorrect files), please contact us immediately, and we will work to resolve the issue through a replacement or refund, depending on the situation.
4. Special Orders or Limited Editions
For special orders, pre-orders, or limited edition items, we may not be able to offer a cancellation once the order has been confirmed.
Please review the product details carefully before confirming the order for such items, as they may have specific cancellation terms.
5. Refund Process
If your cancellation request is approved, a full refund will be processed to the original payment method.
Please note that refunds may take up to 5–7 business days to reflect in your account, depending on your payment provider or bank’s processing times.
6. Contact Us
If you wish to cancel your order or if you have any questions about our cancellation policy, please feel free to reach out to us:
Indo-Continental Academic Publishers
Email: editor.icappublishers@gmail.com